Privacy Policy

We only collect information you choose to give us, plus basic technical data:

• Contact details you submit through our quote or free water test form: your name, phone number, ZIP code and whether your home is on city water or a private well.
• Service information you share by phone, text or email, such as your address, water concerns, test results and appointment details.
• Technical data automatically collected by our website host, such as IP address, browser type, pages viewed and referring page. This is used for security and to understand which pages are useful.

We do not knowingly collect information from anyone under 18, and we do not collect payment card numbers through this website.

• To contact you about the free water test or quote you requested.
• To schedule, perform and follow up on installation and service work.
• To send appointment reminders and service updates.
• To answer questions and provide customer support.
• To maintain records, prevent fraud and comply with legal obligations.

When you submit a request, BlueWell Water Co may contact you by phone or email about your request, appointment or service. Separately, our quote form offers two independent text message opt-in checkboxes: one for transactional messages and one for marketing messages. Neither box is pre-checked, neither is required to submit the form, and consent to receive text messages is never a condition of any purchase or service. Providing a phone number alone does not opt you in to text messages.

• Transactional messages: appointment confirmations and reminders, quote follow-ups, and service or installation updates.
• Marketing messages: special offers and seasonal promotions, sent only if you check the separate marketing box.
• Message frequency: varies based on your request and scheduled service.
• Cost: message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
• Opting out: reply STOP to any message to stop receiving texts. You will receive one confirmation message and no further texts.
• Help: reply HELP or call (726) 998-1057 for assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.

We never sell or share your contact information with third parties or affiliates for marketing or promotional purposes. Information may only be shared with service providers that help us schedule and deliver the service you requested, and those providers may not use it for their own marketing.

We do not sell or rent your personal information. We share it only:

• With vendors who operate our website, database, scheduling, messaging and email tools, strictly to perform work on our behalf.
• With equipment manufacturers or financing partners when required to register your warranty or process a financing application you requested.
• When required by law, subpoena, or to protect our rights, property or safety.
• In connection with a sale or transfer of our business, subject to this policy.

We keep quote requests and service records for as long as needed to serve you, honor warranties, and meet legal or accounting requirements. Information is stored with reputable hosting and database providers using industry-standard safeguards such as encrypted connections and restricted access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Our site may use cookies or similar technologies to keep the site working properly and to measure traffic. You can block or delete cookies in your browser settings; some parts of the site may not function as intended if you do.

• Ask us what personal information we hold about you and request a copy.
• Ask us to correct information that is inaccurate.
• Ask us to delete your information, subject to records we must legally keep.
• Opt out of text messages at any time by replying STOP, or opt out of emails using the unsubscribe link.

Texas residents may have additional rights under the Texas Data Privacy and Security Act. To exercise any of these rights, contact us using the details below and we will respond within the time the law allows.

Our site may link to other websites we do not control. We are not responsible for their privacy practices, and we encourage you to read their policies.

We may update this Privacy Policy from time to time. The "last updated" date above shows when it was last revised. Continued use of the site after changes means you accept the updated policy.

BlueWell Water Co
21750 Hardy Oak Blvd Ste 104, San Antonio, TX 78258
Phone: (726) 998-1057
Email: support@bluewellwaterco.com